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Return Policy
RETURN POLICY FAQ
What is your general return policy?
Are there any exceptions to your general return policy?
Can I return sale items?
How do I return a gift?
Can I exchange an item?
Do I need a return authorization or to notify you of a return?
Where should I send my return?
What should I include with my return?
When can I expect to receive my credit or exchange?
How do I redeem a store credit?
Can you tell me if you've received my return?
What should I do if I receive a damaged item?
What should I do if an item is missing or incorrect?
GENERAL RETURN POLICY
Purchases may be returned within 14 days of the date you received the order, (i.e. the delivery date), unused, unwashed, in original condition and packaging, (excluding gift packaging), for a complete refund, (excluding shipping charges), with the exception of items listed in the following section. Please see "Gifts" section regarding returns of gifts, which may be returned for store credit only, (issued via email to gift recipient).
Sales become final 14 days after the order is delivered to recipient -- please do not return items to us later than 14 days after you have received them. (Items must arrive at our warehouse within 14 days after the order was delivered to recipient, not be shipped within 14 days. Please allow transit time when returning items.) Exceptions to this policy will be at the sole discretion of Tutti Bella and will be issued a store credit at the current selling price minus a 25% restocking fee.
EXCEPTIONS TO GENERAL RETURN POLICY
**Sale items marked down 50% or more may be returned for store credit only. Prices for these items end in .99.
**Deal of the Day items may be returned for store credit only. Prices for these items end in .99.
**Items purchased at our 10, 20, 30 Sale may be returned for store credit only. These items are usually priced at $10, $20, and $30, although larger sizes may incur extra charges.
PLEASE NOTE: We do not process exchanges for items eligible for store credit only.
CAN I RETURN SALE ITEMS?
All sale items can be returned, however, items marked down 50% or more and Deal of the Day items are eligible for store credit only and are denoted by a "store credit only" icon on the item page. Prices for these items end in .99.
Items purchased at our 10, 20, 30 Sale may be returned for store credit only. These items are usually priced at $10, $20, and $30, although larger sizes may incur extra charges.
GIFT RETURNS
Gifts may be returned for store credit to recipient or credit back to purchaser's credit card within 14 days of the date you received the order. (Items must arrive at our warehouse within 14 days, not be shipped within 14 days. Please allow transit time when returning items.) If you would like a store credit please include your email address with the return as this is where your store credit information will be sent. We're sorry, but we cannot process exchanges for gift returns.
Your store credit may be used to purchase anything on our web site. Please see below for information on how to redeem your store credit. Store credit information will be sent via email only -- please be sure that customercare@tuttibella.com is in the allowed senders list of your email program. We cannot issue a cash or credit card refund to the gift recipient.
Please complete the Return Merchandise Form included with your shipment and be sure to indicate the email address where you would like store credit information sent in the "Your email Address" field. Without your email address we cannot process your store credit.
EXCHANGES
To ensure availability of the item you would like to exchange for or if time is an issue, it is best to place a new order for the item online and return the original item for credit back to the original form of payment. We're sorry, but we cannot "hold" items in anticipation of a return nor can we "rush" an exchange. If you prefer not to re-order, (with the understanding that requested items may no longer be available when your return is processed), exchanges may be made within 14 days of the date the original order is delivered to the recipient provided we have the desired item(s) in stock. (Items must arrive at our warehouse within 14 days after they were received, not be shipped within 14 days. Please allow transit time when returning items.)
Re-shipping charges will be charged to the payment method on file with the original order in the case of exchanges. (We do not accept checks or money orders -- please do not send checks or money orders with your return.)
Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available a credit, (or store credit where applicable), will be issued to the original payment method on file and the information will be emailed to the email address on file for the original order.
PLEASE NOTE: We do not process exchanges for items eligible for store credit only.
DO I NEED A RETURN AUTHORIZATION?
If you are making a return within the normal return policy guidelines we do not require a return authorization and it is not necessary to notify us that you are sending a return.
WHAT DO I INCLUDE WITH MY RETURN?
**IMPORTANT INFORMATION, PLEASE READ**
Please complete the Merchandise Return Form included with your shipment and return it, along with the merchandise, to the address on the form. Without the information requested on the form we cannot process your return or exchange.
If an item was purchased as a set, (for example a top and pants), it must be returned as a set. Returns/exchanges of incomplete sets will not be processed.
Returns may only be credited back to the form of payment used to make the original purchase.
RETURN ADDRESS AND INFORMATION
Returns should be sent to:
Tutti Bella
Attn: Returns Dept.
20265 Ventura Blvd., Ste. A
Woodland Hills CA 91364
SHIPPING YOUR RETURN
NOTE: It is always best to send your package back in a manner that is trackable, (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.
WHEN WILL MY RETURN BE PROCESSED?
Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.
HOW DO I REDEEM A STORE CREDIT?
Store credits may be redeemed AFTER your return is processed by our Returns Department and you have received an email containing your store credit information.
When placing an order with store credit information follow the instructions in the store credit email that you receive. You will be asked for credit card information at checkout, however your credit card will not be charged at that time. Store credit orders are processed manually, and the store credit amount will NOT be reflected in your cart total at checkout. If your purchase is less than or equal to the store credit on file your credit card will not be charged. If your purchase amount exceeds the store credit on file your credit card will be charged only for the difference.
CAN YOU CONFIRM THAT MY RETURN HAS BEEN RECEIVED?
We're sorry, but we cannot confirm receipt of a return/exchange until it has been processed. If it has been more than 14 days since your return arrived at our warehouse and your return has not been processed please Contact Us and include your name, order number and tracking details for your return so that we may assist you further.
DAMAGED ITEMS
We take great care in packaging your shipment, but occasionally items are damaged in transit or there are flaws not visible to our shipping department. Should you receive an item that is damaged or flawed, please Contact Us immediately so that we may arrange for replacement and return shipping of damaged/flawed items.
MISSING OR INCORRECT ITEMS
In spite of our best efforts to fulfill each order perfectly, occasionally human error results in an error in the packing of an order. Should this occur, please contact us immediately at Contact Us so that we may have the opportunity to correct our error in a timely fashion with as little inconvenience as possible to you.
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Corporate Office:
Tutti Bella, LLC
20265 Ventura Blvd., Ste. A, Woodland Hills CA 91364
877.279.9391 10am-3pm PDT M-F
Contact Us via email
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All Rights Reserved.
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